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Tuesday, 25 August 2015

A Customer Story - Farécla

Farécla Products Limited is a world-class manufacturer & supplier of surface finishing solutions and its products are sold in more than 120 countries.

Farécla has been a client of ours for around 13 years – we provide their certification to ISO 9001:2008 and ISO 14001:2004.
Recently, I put a few questions to their ESHQ Manager, Ermenegildo Del Latte.


Why did you decide to introduce a Quality/Environmental Management System?
In recent years, more and more of our larger customers (UK and international) have asked for proof of our accreditations.
Throughout Europe the 14001 seems to be a must-have requirement.

Did gaining certification bring any benefits to Farécla?
My main feedback for our certification to ISO 9001 and ISO 14001 is that it has given a company like Farécla product a solid system from start to finish.
In addition, throughout the years of auditing and recertification with Independent European Certification, we have made many improvements and created almost a partnership.  

Were there unexpected side effects (whether negative or positive)?
Well, to top this all up last year we had a visit from the Environmental Agency. I had never been so happy to have a 14001 accreditation! Thanks to the internal legal compliance audit ALL the required paperwork was in place and risks to the environment were adequately assessed with countermeasures in place.


To find out more about Farécla, you can find them on the web, Twitter and Facebook .

More in this category: « A Customer Story - Milbank

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